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When purchasing from Foodsaver it is not worth considering the awards points program, in our opinion. Buy your machines, bags, containers, and other items were you can get the best deals and do not waste the extra costs to purchase directly from Foodsaver to receive the Bonusbucks.

After spending over $335.00 and receiving over 33,500 points I received an e-mail advising us that the points were going to expire, if not used shortly. The reason the points had not been used is the only offering for the points was fishing lures, discounted shipping coupons, discounted ($1.00) bag purchase coupons, and a screen saver. Since none of these could be considered, for our needs, we contacted the customer service department to see if possibly other items (ie: vacumn containers, rolls of bags) were available. We know many items like this had been available in the past.

The lady who answered at customer service was extremely rude. She coldly stated that what was listed was all that was available and could have cared less. We followed up with an e-mail addressed to management, but that was totally ignored.

For our future needs with vacumn packing machines or supplies we will most certainly look to other manufactures and suppliers. Foodsaver's review, with us, would be a total zero!

Reason of review: Poor customer service.

Monetary Loss: $335.

Preferred solution: Let the company propose a solution.

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I whole heartedly agree with your assessment of their FreshBucks program. What a joke!!

I've got well over 100K points and they are completely useless!! $1 off (and it is SOLD OUT?) WTF??

Don't give them ANY information either, as they are probably selling it to China. Screw your reward program FoodSaver.com

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