Marinda T Lrg
map-marker Atlanta, Georgia

Follow up from 1 1/2 weeks of hearing nothing

I mailed my food saver back between a week and a half and two weeks ago and I have heard nothing from anyone. I follow the directions from Vanessa. I attached a letter with the box if you will look it up you will find that Ive done everything I was supposed to my name is Marinda Tsahakis 678-938****. It is now food preserving season and I need it desperately. Please replace as soon as possible.
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Loss:
$179

Preferred solution: Replacement

User's recommendation: With a set customer service I have had I would suggest buying something else

Anonymous
map-marker The Bronx, New York

Order an item

Im trying to order the small green tray in the food saver machine that retains the liquid. A live person will not answer the phone
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Anonymous
map-marker Fontana, California

Mine didnt come with an insteuction book

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My foodsaver did not come with an instruction book. I was not able to speak with a customer representative.
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Anonymous
map-marker Los Angeles, California

Mine didnt come with an insteuction book

No instruction book. No answer to my call. How doI use the hand held? The Pissed Costumer is also not easy to use. I just want to be able to successfully use my gift.
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User's recommendation: Idk. It's not really user friendly without an instruction book.

Anonymous
map-marker Okatie, South Carolina

Too dificult to ger a SIMPLE question answered

... agents NOT knowledgable need useless information and when talking online you get switched to JOIN some kind of club for $ this whole proscess just wastes time with no good outcome> your agents are trying to SELL not answer questions. I like yous sealers (my 3rd) but beyond that NOT SO MUCH...
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Preferred solution: Let the company propose a solution

User's recommendation: Dont call with simple questions

MIKE W Ken
map-marker Chatsworth, Georgia

Poor service and no answer to a simple question

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I called your company twice yesterday to seek information concerning product accessories for the food saver 5200. My wife had purchased the machine to go with two others we presently own.

The food saver jar sealer, model FCARWJAH would not connect to the 5200 due a lack of ports. Both products are sold by your company and the assumption was they would work with together. They don't! I called and waited 15 minutes for a consultant, who hung up the phone due to not wanting to answer it.

I called again, and the robot stated you were closed for the day and to call back tomorrow. So much for service. Please call and assist us in determining how to get these units to work together.

The # is 252-559-**** Thank you. Mike Wightman

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Loss:
$60

Preferred solution: Let the company propose a solution

User's recommendation: wait to see what kind of response I get from your service center

Charlotte C Stx

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Verified Reviewer
| map-marker Dallas, Texas

Unit malfunction - requested repair

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My machine stopped pulling vacuum. Requested repair, received notice of a new unit being shipped to me!
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User's recommendation: Quality product!

Larry C Vbw

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Verified Buyer
|

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Verified Reviewer
| map-marker Williamston, North Carolina

The newer bag do not seal.

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Foodsaver - The newer bag do not seal.
Original review Feb 18, 2022
I have just wasted 7 bags from this roll, with no success getting one to seal. I'm through with this brand! I haven't wasted this many bags in the many years of using two FoodSavers! Cheap and unreliable bags will be your downfall - count on it!!! Just for the sake of clarity - I cleaned both trays and sealing surfaces. The newer bags mad from the new roll would still not seal. I tried making a bag from an old roll of the resealable - worked just like it's supposed to!
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Pros:
  • Cheap
  • Saves money allowing bulk purshases
Cons:
  • When it does not work you are screwed

User's recommendation: Look for a product that is more reliable.

Anonymous
map-marker Fontana, California

Mine didnt come with an instruction book

I have no idea how to use the hand held sealer. The instructions were only a piece of paper and on the inside of the machine. The instructions said to vacuum and when the light went off it would be done. I have to seal again.
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User's recommendation: Mail an instruction book.

John S Nnw

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Verified Reviewer

3rd Foodsaver sealer in 5 years. Poor quality.

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FoodSaver claims to be the #1 seller of vacuum sealers, and mybe they are, but each of the 3 different units failed in some way in less than 2 years. FYI FoodSaver I have my purchase records. Given this consistently poor quality on 3 unique sealers...I cannot recommend this brand
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Loss:
$500

Preferred solution: Let the company propose a solution

User's recommendation: Find another brand avoid FoodSaver if at all possible.

Anonymous
map-marker Manchester, Connecticut

Problem with unit V2440

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Totally disappointedI expected somebody from your company to provide me the gaskets that I needed instead of sidestepping me I always like the product but I question it now
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Anonymous
map-marker Manchester, Connecticut

Problem with unit V2440

I thought the company would be more receptive to taking care of my needs instead of sidestepping me expected to get the parts that I needed instead of direct me to another site Ive always liked your product but your service pathetic it makes me wonder whether she continue with your product even this process is cumbersome I would think it be very simple but you got all kinds of pages trying to determineYour marketing
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User's recommendation: The products fine but if you have a problem forget it Customer Service makes it difficult

Enedina M Psu

Broken vacuum sealer

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It doesn't seal and only used it 3 times it Doesn't suck all the air, and it leaves it with air when I seal it, it won't stop and when I stop it my self it leaves a lot of air inside the bag
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Pros:
  • Vacuum well

Preferred solution: Let the company propose a solution

User's recommendation: Don’t have a preference

Anonymous

*** products and customer service is worse!

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Product worked for 3 bags. Customer service made it so difficult to find a resolution that I threw the product away instead of trying to get a replacement or refund.
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Pros:
  • Variety of products
Cons:
  • Poor customer service
  • Cheap materials

User's recommendation: Buy another brand

David M Spb

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Verified Reviewer

Foodsaver sealer rolls

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Updated by user Jul 22, 2021

I have not heard a word from FoodSaver, I continue to boycott FoodSaver rolls, I have not located an alternative as yet.

Original review Jun 22, 2021
Foodsaver removed the center core from their rolls which results in the last 3 feet or so being crinkled and unusable.
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User's recommendation: complain to foodsaver